Reporting by Consumers

• You are encouraged to report all cases where either a healthcare professional or the registration holder believes that there is a possible causal relationship between the reaction and the drug in question. However, all cases which are serious and unexpected must be reported.
• Cases of overdose (accidental or intentional) that lead to suspected serious and unexpected adverse drug reactions (ADR) or cases of lack of efficacy should also be reported.
• You may also report ADR caused by using non-registered product or cosmetic product.

• Reports on pregnancy should not be forwarded before the outcome is known, unless unintended pregnancy is suspected as an adverse reaction.
• When using cytotoxic drugs or other preparations of a highly toxic nature, it will not be necessary to report those serious reactions which are well known to be frequent.

1. If you encounter any side effects or adverse drug reactions (ADRs), you may consult the doctor/pharmacist/nurse at the healthcare facility where you obtained your medicine, and they can help you report the ADR.

2. You can also report an ADR using the Consumer Side Effect Reporting Form (ConSERF). Please go to NPRA portal > Public > Reporting. There are a few ways to make a ConSERF report.

   i. Online reporting.

  OR

   ii. Download the ConSERF form, fill in and submit via any one of these methods:

       a) Email a scanned copy to: Alamat emel ini dilindungi dari Spambot. Anda perlu hidupkan JavaScript untuk melihatnya..">Alamat emel ini dilindungi dari Spambot. Anda perlu hidupkan JavaScript untuk melihatnya..

  OR

       b)
     Mail the hardcopy to:
    Pusat Pemonitoran Kesan Advers Ubat Kebangsaan
    Bahagian Regulatori Farmasi Negara (NPRA)
    Lot 36, Jalan Universiti,
    46200 Petaling Jaya, Selangor.

  OR
  
      c) Fax to: 03-79567151.

      Please provide as much detail as possible, by completing all the information as required in the form.

• Fax to 03-79567151