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FAQ Quest3+ USB Token Update

1. How do I register new membership in Quest3+?


2. Token Price/Package (excluding GST)

1 Year

2 Years

Main User – New, Replacement, Change Authorized Person
(Certificate + USB Token)



Supplementary User – New, Replacement, Change Authorized Person
(Certificate + USB Token)



Change Authorized Person (Certificate Only)




(Digital Certificate only – using existing MSC USB Token)



Postage (Semenanjung Malaysia)


Postage (Sabah/Sarawak)


3. PIN Number

Only 3 attempts are allowed. Number of attempts stored inside USB Token.
Overview of PIN Unblocking Process:

a) User request to unblocking using online portal

b) MSC Trustgate will call user using existing data to verify

c) MSC Trustgate will approve request and send approval code

d) User proceed to unblock using online portal MSC Trustgate.

4. Issuance of Token

Upon approval email from NPRA (for new membership, change authorized person & supplementary user application only).Once received approval email from NPRA:

a). Fill in Online Form

at MSC Trustgate portal
or visit MSC Trustgate official website at and click apply at QUEST3PLUS menu box.

b). Payment

 i) Credit card / Debit card – via Internet Payment gateway (IPG) at portal payment page

ii) Internet Banking / Online Fund Transfer / Bank Transfer (if unable to make payment via Online Credit/Debit card at Portal Payment Gateway)

Account Name: MSC Sdn Bhd

Account No/Bank:800 322 7066 (CIMB) or 5124 4620 0110 (MAYBANK)                

And upload Proof of payment at Portal payment page

c). The address for self-collection of USB Token

MSC Sdn. Bhd. (478231-x)

Suite 2-9, Level 2, Block 4801, CBD Perdana, Jalan Perdana

63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.

d). Technical support on USB Security Token (for token purchase, delivery, renewal & replacement only)

For assistance please email to Alamat emel ini dilindungi dari Spambot. Anda perlu hidupkan JavaScript untuk melihatnya. or call our support team at +603- 8318 1800 .

5. How to do change of authorized person in Quest3+?


6. How to add supplementary user in Quest3+?


7. How to do renewal for existing Digicert token?




8. How to do renewal for existing Trustgate token?




9. Invalid username/password

Kindly recheck both username and password. Username can be checked in membership slip and password can be reset at icon 'forget password' in Quest3+.

For existing Quest2 / Quest3 users, when first time login to Quest3+, kindly reset your password at icon 'forget password' in Quest3+. The default password can be changed under membership utilities once login.