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QUEST3+ Digital Certificate MSC Trustgate

1. Token Price/Package (excluding GST)

  Validity Period

1 Year

2 Years

Main User – New, Replacement, Change Authorized Person

(Certificate + USB Token)


260

290

Supplementary User – New, Replacement, Change Authorized Person

(Certificate + USB Token)


245

275

Change Authorized Person

(Certificate Only)


58

105

Postage (Semenanjung Malaysia)

RM10

Postage (Sabah/Sarawak)

RM20

2. PIN Number

Only 3 attempts are allowed. Number of attempts stored inside USB Token.
Overview of PIN Unblocking Process:

a) User request to unblocking using online portal

b) MSC Trustgate will call user using existing data to verify

c) MSC Trustgate will approve request and send approval code

d) User proceed to unblock using online portal and key in approval codegistration must be done on line via Quest 3 except for Part III and IV for Innovator products which are to be submitted in the form of hardcopy or CD.

3. Payment Methods

- Cash (at counter)

- Cheque payable to MSC Trustgate.com Sdn. Bhd. (at counter)

- Internet banking/online fund transfer/bank transfer to

a)    CIMB: 800 322 7066

b)    Maybank:  5124 4620 0110

4. Required Documents for Token Purchase

(a)    Photocopy of Identity Card / Passport of authorized person
(b)    Letter of authorization
(c)    Company registration form from Companies Commission of Malaysia
(d)    NPCB Quest3+ membership slip with the signature of authorized person
(e)    Payment (walk in) or Proof of Payment (postage/online)
(f)    Authorization letter from authorized person (if representative)
(g)    Photocopy of Identity Card / Passport of representative and authorized person (if representative)

5. Token Renewal Process

Online (via Portal)

1. Make payment to MSC Trustgate.com
2. Email following documents This email address is being protected from spambots. You need JavaScript enabled to view it.
(a) Photocopy of Identity Card / Passport of authorized person
(b) Letter of authorization
(c) Proof of Payment
3. MSC Trustgate.com will provide link for renewal
4. User go to the link to renew certificate

via Postage

1. Make payment to MSC Trustgate.com
2. Courier following documents to MSC Trustgate.com
(a) Photocopy of Identity Card / Passport of authorized person
(b) Authorization letter from your organization (confirm still in employment)
(c) Proof of Payment and
(d) USB token
3. MSC Trustgate.com officer renew certificate for user
4. MSC Trustgate.com officer courier token to user

Walk-in to MSC Trustgate.com office

1.    Bring the following documents and USB Token (if still in possession)
(a) Proof of Identity
(b) Authorization letter from your organization (confirm still in employment)
(c) Cash or Proof of Payment
(d) USB token
      2. MSC Trustgate.com officer renew certificate for userhave medicinal purposes.

6. Technical Support

For Token Purchase, Renewal and Replacement Only:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 03-8318 1800

7. Issuance of Token

Upon approval email of BPFK only.

8. Branches

MSC Trustgate.com does not have any branch.

Address: MSC Trustgate.com Sdn. Bhd.
   Suite 2-9, Level 2, Block 4801, CBD Perdana, Jalan Perdana,
    63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
    Tel: +603 8318 1800
    Fax: +603 8319 1800
    www.msctrustgate.com

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